Here at PiBlu we pride ourselves on delivering the most innovative products and services on the market to our customers. Products that support and enable them to grow their businesses and most importantly save time/costs and improve efficiencies in the workplace.
Good communication is the lifeline of modern businesses but how can you ensure this is maximised within your own workforce? With telephony no longer being a stand-alone service and customers and suppliers now communicating using a wide variety of methods such as WhatsApp and SMS, Xelion is the perfect solution to bring all aspects of communication together in one place in a cost-effective way.
What is Xelion?
Xelion is a simple to use platform, designed for the SME market, bringing all your business communications together in one single user interface. Voice, WhatsApp, SMS and more via a single desktop or mobile app alongside traditional hardware.
It accessible anywhere, anytime and on any device. With this, users can not only improve communications within their business, but also organise communications across multiple technologies on one central smart cloud platform. No bolt-ons and no upgrade fees, everything is included for a simple monthly fee per user. Xelion enables users to work how and where they want.
What are the popular features available to businesses?
Wallboards – Monitor business performance in real time, see who is logged in to queues, monitor missed calls and keep up to date on your overall communication performance.
Phoneline Settings – each user has the power to manage their status whilst on the move. Update your status, listen to voice mails, change your greeting and redirect your phone calls yourself through the phoneline settings in your softphone.
Softphone – make and receive calls. The softphone offers all the traditional telephony functions users expect alongside the latest unified communication features including presence, instant messaging, global address books, call recording, Wallboards, Hunt group management and much more.
WhatsApp Business integrator – for a more flexible approach to customer interaction which enables your customers to chat with your team via your website using WhatsApp. You can assign staff to a chat group to manage incoming chat requests from customers.
Microsoft 365 Integration – Microsoft 365 and Teams integrator as standard, giving users the ability to choose which elements to integrate depending on their needs. Sync your calendars, contacts and more.
Reporting – 4 levels of reporting to cater for all business types and needs. From easy to access wallboards, web-based graphs to complex tailored database interrogation. All reporting modules are included.
In conclusion, Xelion is an excellent solution for an expanding workforce, providing employees with a reliable, flexible and cost-effective communication service within one platform. We love it!
PiBlu specialise in helping businesses choose the right system from the many different options open to them. To find out more about Xelion or other communication options for your business, please email us info@piblu.co.uk or call us on 0161 388 8188.
