No matter the size of your business or what sector you operate in, having a managed IT support service in place is essential in today’s current economic world. Our demand on technology is increasing and if this technology fails it can cause numerous problems. If your phone breaks you take it for repair and if something goes wrong with your vehicle you take it to the garage to be fixed. Similarly, if your IT systems crash, you need the right support team in place to help keep the wheels of your business turning.
As more businesses rely on technology, they inadvertently rely more heavily on their IT element. Plenty of businesses overlook investing in proper support and then pay the price when things go wrong. In this article we look at the benefits of having managed IT support in place to safeguard your infrastructure now and into the future.
IT Support Helpdesk
Having a helpdesk service in place provides a system that covers all your IT requirements coupled with direct contact with your support team. At PiBlu we ensure that your company does not suffer any downtime that can have a detrimental effect on your business. Our IT helpdesk experts understand that time is money and that you need support around the clock. We offer support through out-of-hours cycles so that you have the very best help available, allowing your business to continue to operate successfully.
Ensuring Seamless Communication
As your business grows you need to be confident that all communication is timely. An IT support team can configure and set up all phone, email, and VoIP communication to function efficiently in your business.
It can be frustrating when you need to get in touch with customers, colleagues, and suppliers, only to find the system is down or your file won’t send. Our technicians are on hand so that in emergency situations, you can always contact the person you need. You can quickly lose customers and may miss out on deals or important deadlines if you are uncontactable, which can further impact operations.
Cyber Crime Protection and Disaster Recovery
One of the biggest fears for a company is losing their ability to recover from such instances as a cyber-attack or full system crash. Phishing, fraud, stealing data and disrupting business can cost your company money, customers, and reputation. In the age of digitalisation, a company must have procedures in place to recover all data and operations rapidly before it seriously impacts their business and operations. Cybercriminals are continually developing more sophisticated scams and viruses. We will ensure that you are always protected against the latest cyber-attacks.
While no one can foresee a disaster, having a tailored recovery plan can ensure your business loses no time in getting back up and running. Should any disaster occur where you suddenly lose the ability to operate, PiBlu disaster recovery solutions will enable your business to regain your critical systems and infrastructure quickly and safely with minimal downtime.
Cloud Computing and Secure Data Management
Securely storing and managing data is of the utmost importance to businesses. We can ensure all information is stored safely, access to sensitive data is restricted and sending data is secure.
We can provide access to your business data from anywhere in the world with the use of our servers. Our expert team can manage and optimise your cloud environment to deliver full results towards your business goals. You can retain your control whilst we improve your performance and optimise your efficiency to help ensure that your business IT environment is fully consistent with transparency of all service incidents, transactions, and changes.
Network Management & Installation
As you grow you want a solution in place that is scalable with the ability to remove and upgrade with minimal disruption of your setup and existing network.
Our specialist team can design, build, and install physical and virtual networks that can integrate acquired networks and new services, as well as validate network changes before implementation which means that your network efficiency will be at the top of its game.
IT Consultancy
Your support team can assess your IT infrastructure for weak points, look for inefficiencies, analyse data and improve operations allowing you to gain insights into how your business functions. With better data insights and analysis, you can see the bigger picture and make a more informed decision to benefit your business and your customers.
Employing an in-house IT specialist may cost you a yearly salary plus benefits, while choosing to outsource instead gives your business and employees access to a fully employed team of knowledgeable experts for a fraction of the cost, whilst also helping to reduce your overheads.
If you are thinking of outsourcing your IT support, our team can offer a bespoke tailored package that considers your existing systems and the future goals of your business. If in the event you’re not happy with the level of service you are currently receiving from your existing supplier, we can offer a seamless pain free switch over to us with no loss of service or downtime. To discuss further, please email us info@piblu.co.uk or call us on 0161 388 8188.
